Terms of service

ALABAMA VINYL & PRINT CO.

TERMS, ORDER & ARTWORK POLICY

Last Updated: August 2026

This website is operated by Alabama Vinyl & Print Co. Throughout this policy, the terms “we,” “us,” and “our” refer to Alabama Vinyl & Print Co.

By accessing our website, submitting artwork, placing an order, approving a proof, or purchasing products or services from us, you agree to the terms and policies below.

Please review your order and artwork carefully before completing your purchase.

1. ORDER ACCEPTANCE

We reserve the right to refuse, limit, cancel, or refund any order at our discretion.

This may include, but is not limited to:

  • Orders containing prohibited or potentially infringing artwork

  • Orders we are unable to produce safely or accurately

  • Pricing or listing errors

  • Product availability issues

  • Suspected fraudulent transactions

  • Orders that violate these Terms

If we cancel an order after payment has been received, any applicable refund will be issued according to the circumstances of the order.

2. CUSTOMER ARTWORK RIGHTS & AUTHORIZATION

By uploading, submitting, emailing, or otherwise providing artwork to Alabama Vinyl & Print Co., you represent that you:

  • Own the artwork; or

  • Have received permission from the copyright or trademark owner; or

  • Have the appropriate license or legal authorization to reproduce the artwork.

You are responsible for ensuring that submitted artwork does not violate any copyright, trademark, right of publicity, privacy right, or other intellectual property right.

By submitting artwork, you authorize Alabama Vinyl & Print Co. to reproduce that artwork as necessary to complete your order.

We reserve the right to refuse or cancel any order containing artwork that we reasonably believe may violate the rights of another person, business, organization, or intellectual property owner.

The customer assumes responsibility for claims resulting from artwork supplied or authorized by the customer.

3. PRINT-READY ARTWORK

Unless you have purchased artwork or design services from us, customers are responsible for providing print-ready artwork.

We do not guarantee that every customer-supplied file will be inspected or corrected before production.

Before submitting your order, please verify:

  • Artwork dimensions

  • Resolution

  • Spelling

  • Names and numbers

  • Design orientation

  • Background transparency

  • Colors

  • Image quality

  • Overall layout

Your order may be produced exactly from the file you submit.

4. ARTWORK SIZE

Artwork should be submitted or selected at the actual size you want it printed.

For example, if you want your design to print 11 inches wide, your artwork or selected print size should indicate 11 inches wide.

Do not assume that Alabama Vinyl & Print Co. will automatically resize artwork to fit a garment or product.

It is the customer's responsibility to verify the requested dimensions before completing the order.

5. IMAGE RESOLUTION & QUALITY

For best results, artwork should be supplied at approximately 300 DPI at the actual intended print size.

Artwork that is:

  • Low resolution

  • Pixelated

  • Blurry

  • Compressed

  • Improperly enlarged

  • Poorly traced

may produce a lower-quality finished print.

Changing a low-resolution file to “300 DPI” does not automatically improve the quality of the original image.

If poor-quality artwork is submitted and printed as provided, the resulting print quality is not considered a production defect.

6. TRANSPARENT BACKGROUNDS

Artwork intended for DTF printing should have a transparent background unless the background is intentionally part of the design.

White boxes, colored backgrounds, stray pixels, shadows, or other visible elements contained in the submitted file may print.

Please inspect your artwork carefully before submitting it.

7. DO NOT MIRROR ARTWORK

Customers should submit artwork in its normal viewing orientation.

Do not mirror your artwork unless specifically instructed by Alabama Vinyl & Print Co.

We will handle any production-related mirroring required by our printing process.

Artwork intentionally submitted in a mirrored orientation may result in a mirrored finished product.

8. PROOFS & ARTWORK APPROVAL

When a proof is provided, it is the customer's responsibility to review it carefully before approval.

Please verify:

  • Spelling

  • Names

  • Dates

  • Phone numbers

  • Artwork

  • Placement

  • Dimensions

  • Colors

  • Quantities

  • Product selections

Once a proof has been approved, Alabama Vinyl & Print Co. may begin production.

We are not responsible for customer-approved errors that were visible in the approved proof.

Changes requested after approval may result in additional charges or production delays.

9. COLOR VARIATIONS

Colors displayed on phones, tablets, monitors, and other screens may differ from the finished printed product.

Actual print colors may vary due to:

  • Screen calibration

  • Material color

  • Fabric composition

  • Printing process

  • Ink

  • Lighting

  • Artwork color profile

  • Product manufacturing variations

Reasonable color variations are considered normal and are not considered defects.

10. DTF PRINTING TURNAROUND

Standard DTF printing turnaround is typically 2–3 business days unless otherwise stated.

Turnaround time generally begins after we have received:

  • Your completed order

  • Payment

  • Print-ready artwork

  • Any required proof approval

Business days do not include weekends or holidays.

Turnaround times are estimates unless a specific completion date has been confirmed by us in writing.

11. RUSH ORDERS

Rush service may be available for an additional fee.

A rush order is not guaranteed unless:

  1. Rush service is available,

  2. The appropriate rush fee has been selected and paid, and

  3. Alabama Vinyl & Print Co. has accepted the requested production timeline.

Shipping or carrier transit time is separate from our production turnaround time.

12. CUSTOM & PERSONALIZED PRODUCTS

Many of our products are custom-made, printed, decorated, or personalized specifically for each customer.

Once production begins, custom products generally cannot be returned, exchanged, or refunded because of:

  • Customer-supplied artwork errors

  • Incorrect spelling supplied by the customer

  • Incorrect sizes ordered

  • Incorrect colors or products selected

  • Approved proof errors

  • Changes of mind

  • Incorrect artwork dimensions

  • Low-resolution artwork

  • Customer-submitted design issues

If Alabama Vinyl & Print Co. makes a verified production error, contact us so we can review the issue and determine the appropriate resolution.

13. GARMENT SIZING

Garment sizes may vary between brands, styles, manufacturers, and product lines.

Customers are responsible for reviewing available sizing information before ordering.

Ordering the incorrect size or a garment not fitting as expected is not considered a production defect.

14. CUSTOMER-SUPPLIED ITEMS

We may, at our discretion, agree to decorate garments, signs, materials, or other products supplied by the customer.

Printing, pressing, embroidery, vinyl application, and other decoration methods involve heat, pressure, machinery, inks, adhesives, and other production processes.

Customer-supplied items are provided at the customer's risk.

While we take reasonable care during production, Alabama Vinyl & Print Co. cannot guarantee the replacement value of customer-supplied merchandise if an item reacts unexpectedly to the decoration process, contains an existing defect, or is incompatible with the requested production method.

Customers should provide additional pieces when exact quantities are critical.

15. ORDER CHANGES & CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order.

Once we have:

  • Ordered materials,

  • Ordered garments,

  • Prepared artwork,

  • Printed transfers,

  • Begun production, or

  • Otherwise incurred costs associated with your order,

the order may no longer be eligible for cancellation or a full refund.

Customers may be responsible for costs already incurred before the cancellation request.

16. ORDER ISSUES & CLAIMS

Please inspect your order promptly after receiving it.

If you believe we made a production error, contact us with:

  • Your order number

  • A description of the issue

  • Clear photographs showing the issue

We will review the order and determine whether the issue resulted from a production error.

Do not discard, alter, wash, apply, press, sell, or otherwise use products you believe are defective until we have had an opportunity to review the issue.

17. PRICING & PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, pricing, photographs, turnaround information, and availability.

However, errors or omissions may occasionally occur.

We reserve the right to:

  • Correct errors

  • Update information

  • Change prices

  • Change product availability

  • Discontinue products

  • Cancel affected orders

Prices may change without notice.

Product photographs are intended to represent the product as accurately as reasonably possible, but actual products may vary slightly.

18. BILLING & ACCOUNT INFORMATION

Customers agree to provide current, complete, and accurate information when placing an order.

This includes accurate:

  • Name

  • Email address

  • Telephone number

  • Billing information

  • Shipping information

We are not responsible for delays or delivery issues resulting from incorrect information supplied by the customer.

19. SHIPPING & DELIVERY

Once an order has been transferred to a shipping carrier, delivery times are subject to the carrier's operations and conditions.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address.

Shipping delays caused by carriers, weather, natural disasters, service disruptions, or other circumstances outside our reasonable control may affect delivery times.

20. WEBSITE & THIRD-PARTY SERVICES

Our website may use or provide access to services, applications, payment processors, links, or tools provided by third parties.

We do not control every third-party service and are not responsible for the content, practices, availability, or policies of third-party websites or services.

Customers should review applicable third-party terms and policies when using those services.

Our online store is powered by Shopify.

21. PROHIBITED USE

You may not use our website, services, or products for unlawful or unauthorized purposes.

You may not:

  • Violate applicable laws

  • Infringe intellectual property rights

  • Submit fraudulent information

  • Upload malicious software

  • Interfere with website security

  • Attempt unauthorized access to our systems

  • Use our website to harm, harass, deceive, or defraud others

We reserve the right to terminate access or refuse service when these Terms are violated.

22. PERSONAL INFORMATION

Personal information submitted through our website is handled according to our Privacy Policy.

Please review the Privacy Policy available on our website for additional information regarding the collection and use of personal information.

23. DISCLAIMER & LIMITATION OF LIABILITY

Our website and online services are provided on an “as available” basis except where otherwise required by applicable law.

To the maximum extent permitted by law, Alabama Vinyl & Print Co. shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of our website, services, or products.

Nothing in these Terms is intended to eliminate rights or remedies that cannot legally be excluded under applicable law.

24. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Alabama Vinyl & Print Co., its owners, employees, agents, contractors, service providers, and affiliates from claims, damages, liabilities, costs, or reasonable legal expenses resulting from:

  • Your violation of these Terms

  • Your violation of applicable law

  • Artwork or content supplied by you

  • Your infringement of another party's intellectual property or other rights

25. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed if necessary.

The remaining provisions will remain in effect.

26. CHANGES TO THESE TERMS

We may update or revise these Terms from time to time.

The most current version will be posted on our website.

Your continued use of our website or services after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

27. GOVERNING LAW

These Terms and any transactions with Alabama Vinyl & Print Co. will be governed by applicable laws of the United States and the State of Alabama, without regard to conflict-of-law principles, except where applicable law requires otherwise.

28. CONTACT INFORMATION

Questions concerning these Terms, an order, or our policies may be directed to:

Alabama Vinyl & Print Co.
Hoover, Alabama
Email: tiffany@alabamavinyl.com

CHECKOUT ACKNOWLEDGMENT

By completing your purchase, you confirm that you have reviewed your order and artwork and agree to Alabama Vinyl & Print Co.'s Terms, Order & Artwork Policy. You understand that customer-supplied artwork may be printed as submitted and that you are responsible for having the necessary rights to reproduce any artwork you provide.